The Responsibility Trap
I recently worked with a thoughtful, experienced Agile IT leader who emphasized something that stuck with me: Responsibility without authority equals liability. This resonated deeply because it’s something I’ve seen time and again in organizations large and small. In my experience, I have found that accountability is a key part of the equation too. It’s …
Write Ticket Comments Like It’s 2025
If you’ve worked with me, you know I value frequent, clear communication. I like our updates to flow like CNN and The Weather Channel: constant, relevant, and visible. One of the most effective ways to achieve this in software delivery teams is through well-written ticket comments.1 Ticket comments aren’t just a formality. They are a …